COVID-19 Secure

While the COVID pandemic is ongoing, we are maintaining measures so that we can keep you and our staff safe. When making or confirming an appointment, we need all clients to agree to follow our procedures.


To schedule an appointment, please

  1. book online at or
  2. book online by selecting your required service on booking page or
  3. by e-mail or
  4. call 020 7628 4897

We request all customers to provide both a phone number and an email in case we need to contact you before or after your visit. If requested, we may share this with NHS Track & Trace.

If you have any symptoms of COVID-19, you must inform us and we will reschedule your appointment.

If you are a vulnerable person please inform us in advance and try to book for the opening time (e.g. 10am) when the hair salon is freshly sanitised.

Arriving in the Hair Salon

We request that you arrive in the hair salon wearing a face mask. Please keep this on unless we agree that you can remove it for a specific reason.

If you have a reason for not wearing a face mask, please inform us in advance and book for the end of the day (e.g. 6pm or 7pm) so you can avoid overlapping with vulnerable clients.

We request that you attend your appointment alone, unless you are a carer for someone (including babies) or you need to bring your carer.

Please arrive as close as possible to your appointment time. This helps us to maintain good social distancing with other clients.

We have a spacious hair salon, usually serving one client at a time. Sometimes there may be another client present who is having a long treatment, and so we have a dedicated corner area for colour with good social distancing.

We have a coat and bag stand for you to use. You may keep your bag with you if your prefer. Unfortunately we cannot keep coats or bags behind reception.

Hand sanitiser — please use the no-touch dispenser inside our door.

We will be pleased to offer you complimentary bottled water. Unfortunately we can no longer offer tea or coffee and we request you not to bring any food with you for hygiene reasons.

Our toilet is available. It is for customers only, for hygiene reasons.

During your Service

We will wear a face mask during your visit, and we request that you do the same, until the COVID pandemic is finally over.

We have implemented disinfecting and hygiene procedures between client visits, such as sanitising our non-disposable equipment and good hygiene procedures for all gowns and towels.

Payment and Departure

Please pay at reception with a debit card or credit card. We no longer accept any cash or cheque payments for hygiene reasons.

We disinfectant the payment terminal regularly.

We have a protective screen at reception for your safety.

We appreciate you taking the time to read this and to visit us and we assure you that your health and safety during your visit are very important to us.